IT Support Specialist (Contract)
Sierra•
San Francisco, CA
•Posted March 27, 2025
Human
Engineering
Overview
Employment Type
CONTRACT
Location
San Francisco, CA
Salary
$60.00 – $72.00 per hour
About Sierra
At Sierra, we’re building a platform to enable every company in the world to build their own autonomous AI agents for everything from customer service to commerce. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta and London. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Company Details
Website
Job Description
As an IT Support Specialist, you’ll play a tactical, hands-on role in supporting our fast-moving, AI-focused startup. You’ll be the go-to person for day-to-day IT needs—especially those related to Mac support, hardware lifecycle management, and office IT logistics. This is a role for someone who thrives in execution mode and enjoys solving problems quickly and efficiently.
Requirements
- 3-5+ years in IT support or systems administration, with strong MacOS experience in a fast-paced or startup environment.
- Comfort with endpoint management tools, MDM systems (e.g., Jamf), and troubleshooting across Mac hardware/software.
- Highly organized with a systems-oriented mindset—able to track devices and inventory across multiple offices.
- Bias for action and ability to troubleshoot, solve problems, and follow through independently.
- Friendly, clear communicator who can help teammates quickly and patiently—whether they’re in-office or remote.
Responsibilities
- Serve as the first line of defense for employee IT issues, with deep focus on macOS troubleshooting, application support, and network connectivity.
- Own the full device lifecycle—procurement, deployment, inventory tracking, loaner pool oversight, and device re-provisioning for offboarded users.
- Interface with vendors for repairs, warranty claims, and AppleCare tracking.
- Manage inventory of peripherals and maintain conference room AV systems to ensure smooth daily operations.
- Set up laptops and essential software for new hires, delivering a seamless onboarding experience.
- Monitor hardware aging and coordinate refresh cycles to stay ahead of team needs.
- Support software installs, device shipments, office moves, and other day-to-day IT coordination needs.
Benefits
- Flexible (Unlimited) Paid Time Off
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- 401(k) Plan with Sierra match
- Parental Leave
- Fertility and Family Building Benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary Benefit Stipend giving people the ability to spend where it matters most
- Free alphorn lessons
Skills & Technologies
IT Support
MacOS
Endpoint Management
MDM Systems
Jamf
Troubleshooting
Hardware Management
Communication
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Apply NowJob Summary
Job Type:Human
Posted On:March 27, 2025
Location:San Francisco, CA
Salary:$60.00 – $72.00 per hour
Category:Engineering